Terms and Conditions
Terms and Conditions
Turn Around Time
The turn around time on your order with Tameless Designs starts when you’ve paid in full, we have all information required to complete your order (all artwork, all shipping info, etc.) & your Mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most Mocks are sent within 24-48 hours, after receiving payment and all necessary information. Our current turnaround time is 10-15 Business Days Average + Shipping. This may vary depending on the time of year. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Tameless Designs’ control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Orders must be paid in full before the order begins unless otherwise approved by Tameless Designs staff. If you pay via check, the turn around time clock on your order will not begin until your check clears.
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Tameless Designs will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Out of Stock Items
Tameless Designs is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Returns & Refunds
Most, if not all, items are made to order. So please be very careful when ordering your clothing. If you can't decide between sizes give me a call or text at 732-853-3040 before you order I'd be happy to help. There are absolutely no exchanges or refunds if you select the wrong size. Tameless Designs is not liable for and miss-measured items. No refunds for improper care either! Wash your clothing inside out in cool water and tumble dry low. I've got loads of my own clothing line and two YOUNG children and they get messy, these clothes have seen a lot of wear and tear. So, my clothes are getting washed more times then I can count and I have zero problems with them.
It goes without saying that I stand by my brand. If for some reason your order was not delivered as promised (which does happen, I'm only human!), give me a shout and I'll make it right. We go above and beyond to please every customer we come across.
How do I take care of my clothing?
For your clothing to keep it's amazing look it's best to wash inside out in cool water & tumble dry on low heat. Don't iron, especially on that killer design! Any high heat (iron or dryer) will damage the materials used. We don't offer refunds or exchanges for improper care.
Tameless Designs cannot be responsible for any shipping delays caused by the shipping company.
Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
New Year's Day
The Day After Thanksgiving
The Day After Christmas
New Year's Eve
There will be a $30.00 returned check fee.
Tameless Designs reserves the right to change pricing without notice.
Example: Riley looks at the pricing on Tameless Designs’ website on Monday. On Tuesday, Tameless Designs changes the pricing on their website due to rising cotton prices. Later that day, Riley contacts Tameless Designs unaware that the prices have changed since the day before. Riley places an order and is charged the most up-to-date pricing.
Tameless Designs is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Tameless Designs cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
Tameless Designs will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Tameless Designs will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Tameless Designs also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Tameless Designs does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email firstname.lastname@example.org to submit your claim. If Tameless Designs is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Tameless Designs will not be responsible for any shirts sold or given away prior to returning the order.
Example: If you order 100 shirts and you've sold 15 but then you discover a print defect and you return only 85 shirts to Tameless Designs , we are only responsible for the reprinting of the remaining 85 shirts).
Code of Conduct
We are committed to:
A standard of excellence in every aspect of our business, where ever we do business.
ethical and responsible conduct in all of our operations
Respect for the rights of all individuals
Respect for the environment
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